Do I need to download an app?
No! Virtual Assist is an app free, easy to use, live video streaming service. It’s as easy as send a text message, open the link and share video, no downloads required.
Case Studies – Insurance
Suncorp
Improving customer satisfaction with app free streaming with Virtual Assist
Virtual Assist Enables Suncorp’s Fast Storm Recovery during COVID 19
Suncorp first embraced Virtual Assist, a virtual claims assessment tool, during COVID-19. The technology has since been permanently deployed by Suncorp Insurance to strengthen its recovery efforts following a severe weather event. You can read Suncorp’s original article on virtual assessments here.
App free. Easy to use.
Instant PDF Reports
Immediately generate a report from your session
Our PDF generator organises your notes and images into an easy to read report. Just add your logo and customise the fields to suit your business needs.
Geo locate your jobs
Verify the job is where it should be
Our geo-locating technology gives you a visual of where your customer is in real-time.
Data at your fingertips
Keep a central repository
Our geo-locating technology gives you a visual of where your customer is in real-time.
What is Virtual Assist?
It’s challenging to accurately assess a fault or claim on a phone call and site visits waste precious time and resources. Virtual Assist allows teams to see what is happening on-site in real time with secure, high-definition video streaming and image capture.
Teams can instantly connect with remote customers or team members to provide help, assess damage, verify work, or complete site inspections, all without leaving their desk. Unlike traditional video streaming solutions, Virtual Assist is equipped with enterprise-grade data security and does not require an app download or login for customers to connect.
What makes Virtual Assist different?
We connect businesses to their customers via video streaming – no matter where they are in the world. Empower your team to connect with customers or staff in the field through any smart device, no app download required. Triage issues or complete assessments swiftly, safely, and securely, without wasting time and money on travel. Designed for simplicity, Virtual Assist consistently achieves a 9.5+/10 Customer Satisfaction Score.
Frequently asked questions
Where is the data kept on Virtual Assist?
All data collected is kept and stored locally to the region in compliance with data sovereignty requirements.
Can I customise the logo on Virtual Assist?
Yes! Virtual Assist can be white labelled as required. We are able to change logos and branding colours.
How much data does streaming on Virtual Assist use?
Streaming video through Virtual Assist uses a similar amount of data to watch a YouTube video online. The video stream can be viewed in high or lower ranges of resolution where required.
Is the video I stream also recorded?
Yes! While the video is being live-streamed, it is also being recorded. It is then uploaded and stored against the job automatically and can be used any time after the fact. An image capture feature also uses the camera on the device to captures any moment during the live stream in high resolution.
How can Virtual Assist help me to hit my ESG targets?
Virtual Assist Reduce reduces the amount of time on the road and emissions produced as a result. The app-free solution, gives your customers an alternative to waiting for help by skipping the travel. Virtual Assist allows teams to see what is happening on-site in real time with secure, high-definition video streaming and image capture. Teams can instantly connect with remote customers or team members to provide help, assess damage, verify work, or complete site inspections, all without leaving their desk. Resources are better spent and less emissions are reduced by being on the road.
Can you download the data captured on Virtual Assist?
Yes! You can extract a zip file of the session which will contain all images, videos and media.
Can Virtual Assist integrate to my phone system?
Yes! Virtual Assist can be integrated with phone systems.
Can I generate a report and can I customise any of the questions in the dataphase?
Yes! The form information and fields are customisable and you are able to generate reports based on any sessions.
How does Virtual Assist help me save on costs and resources?
Virtual Assist allows you to power your team to connect with customers and staff in the field, instantly through any smart device. Virtual Assist allows your team to triage issues and complete assessments swiftly, safely, and securely, without wasting time and money on travel.
Can I upload images from my camera roll onto Virtual Assist?
Yes! As well as easy, app free streaming, you are able to upload images or videos against a job on site, direct from your camera roll.
What about onboarding? Is there support and training resources?
Onboarding Virtual Assist is quick and easy. You’ll get a dedicated Customer Success Manager who will work with you during onboarding and through to ongoing support.
Can Virtual Assist integrate API or file drop into other systems?
Yes, Virtual Assist is an API first technology, and we can integrate Virtual Assist into your core technologies or third party platforms.
What is the uptake of calls on Virtual Assist?
Our clients experience an average of 90% uptake of Virtual Assist calls on incidents meaning you can improve customer experience and get eyes on site almost 100% of the time!
Does it use single sign on (can I integrate with Virtual Assist)
Yes! Virtual Assist supports a single sign on.